At LadyAdaline.com, we strive to provide high-quality products and excellent customer service. Due to the nature of our business, we have a limited refunds policy. Please read the following carefully to understand our policy regarding refunds:
Refund Eligibility:
Loss of Item: In the event that your purchased item is lost during shipping and delivery, you may be eligible for a refund. Please contact us immediately if you believe your item has been lost in transit.
Proof of Damage: If you receive a damaged item, you must provide clear photographic evidence of the damage within 48 hours of receiving the product. Upon review of the provided evidence, we may offer a refund or replacement at our discretion.
Non-Refundable Items:
Digital Products: Due to the nature of digital products, including but not limited to eBooks, digital downloads, and online courses, all sales of digital items are final and non-refundable.
Customized or Personalized Items: Items that have been customized or personalized according to your specifications are non-refundable, except in cases of damage as outlined above.
Services: Any services provided by LadyAdaline.com, including consulting services or personalized advice, are non-refundable once the service has been rendered.
Refund Process:
Contact Us: To request a refund for a lost item or proof of damage, please contact our customer service team at [email protected] within the specified time frames outlined above.
Provide Evidence: For damaged items, you must provide clear photographic evidence of the damage within 48 hours of receiving the product. Failure to provide evidence within this time frame may result in the denial of your refund request.
Refund Review: Our team will review your refund request and the provided evidence. We reserve the right to deny refund requests that do not meet the eligibility criteria outlined above.
Refund Issuance: If your refund request is approved, we will process the refund to the original method of payment within 10 days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Contact Us:
If you have any questions or concerns regarding our refunds policy, please contact our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with your LadyAdaline.com shopping experience.
Policy Updates:
LadyAdaline.com reserves the right to update or modify this refunds policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the website. Please review this policy periodically for any updates or changes.